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Data Deletion Policy Information

At Trago - SA, we understand the importance of data privacy and strive to provide transparency and control over the personal information you share with us.

Data Deletion Policy Information

At Trago, we understand the importance of data privacy and strive to provide transparency and control over the personal information you share with us. This Data Deletion Policy outlines our practices regarding the deletion of user data and your rights in relation to the deletion process.

  1. User Data Deletion Process We have implemented procedures to ensure the secure and timely deletion of user data upon request. If you wish to delete your personal information from our systems, please follow the steps outlined below:

a. Submit a Data Deletion Request: Send an email to our Data Protection Officer at privacy@trago.sa, clearly stating your request for data deletion and providing relevant details to help us locate your data in our systems.

b. Verification Process: For security purposes, we may request additional information or verification to confirm your identity before proceeding with the data deletion request.

c. Data Deletion: Once your identity is verified, we will initiate the deletion process. This includes removing your personal information from our databases and any associated backups or archives. Please note that the process may take a reasonable amount of time to complete.

  1. Data Retention Period We retain user data only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal and regulatory requirements. Once the retention period expires, we securely delete or anonymize the data.

  2. Exceptions to Data Deletion In certain circumstances, we may be required to retain certain information even if you request its deletion. This includes situations where retention is necessary for legal compliance, dispute resolution, fraud prevention, or ensuring the security of our systems.

  3. Impact of Data Deletion Please note that the deletion of your personal information may affect your access to certain features or services provided by our app. We will make reasonable efforts to inform you about the potential consequences of data deletion, allowing you to make an informed decision.

  4. Third-Party Data If you have provided your personal information to third-party services integrated with our app, such as social media platforms or payment gateways, you may need to contact those providers directly to request data deletion. We are not responsible for the data deletion practices of third-party services.

For any questions or concerns regarding our Data Deletion Policy or to submit a data deletion request, please contact our Data Protection Officer at privacy@trago.sa.

Note: This Data Deletion Policy is subject to periodic review and may be updated from time to time. We recommend visiting this page regularly to stay informed about any changes.

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